01How we work
Video sessions through a secure platform, with the same fees and Medicare or NDIS rebates as in-person sessions. If video isn't the right fit for you, whether that's the technology, the format, or just a preference for not being on camera, phone sessions work just as well.
Most of our work happens in people's homes, and we prefer it that way. When we're with you in your own space, we can see how life actually runs, meet the people around you, and write a plan that's grounded in your real environment rather than something we've imagined from across a desk.
We also work in schools, day programs, supported accommodation, and hospital wards. This is especially common for our NDIS participants and younger clients, and it matters to us that support happens in the places where it's actually needed.
For clients who find video calls difficult, have unreliable internet, or simply prefer it, phone works well for consultations, check-ins, and a lot of the coordination work we do.
Just let us know what you need when you first get in touch and we'll set it up properly from the beginning.
02Sensory considerations
Because you're on your own turf, a lot of the usual sensory challenges that come with visiting a clinic simply aren't there. You don't have to navigate an unfamiliar space or unexpected stimulation. That said, our presence is still something new, and we're aware of that.
Things we can adjust or work around include:
- Work in whichever room or space works best: kitchen table, lounge floor, outside, wherever you're most settled
- Keep things quiet, with minimal small talk and no unexpected interruptions where possible
- Start with whatever routine or warm-up helps you
- Use writing, typing, or drawing instead of talking if that's easier at any point
- Take breaks, move around, or stop early
- Adjust session length, frequency, or format if what we start with doesn't quite fit
03Communication access
Languages other than English
Ask us what languages are available in our current team. Where we can't cover a language directly, we can help arrange an interpreter through the Translating and Interpreting Service (TIS National), which is free for many NDIS-funded services. Just mention it when you first get in touch and we'll have something organised before your first session.
Deaf and hard-of-hearing clients
For clients who are Deaf or hard of hearing, we can include Auslan interpreters in telehealth sessions where eligible, and written or text-based session formats are available too. It helps to know early so we have time to organise things properly.
AAC and non-speaking clients
We work regularly with people who use AAC devices, PECS, text-based communication, or who don't use speech. Observation, working with communication partners, and adapting how we assess and plan are just part of how we do the work, not extras we add on.
04Support people & assistance animals
You're welcome to bring whoever makes the session work for you, whether that's a family member, support worker, advocate, carer, or just someone who helps you feel settled. If you'd like them involved in what we're doing, let your clinician know beforehand. If you just want them in the room, that's completely fine too.
Assistance animals are welcome at all sessions.
05Feedback & requests
This page won't capture every situation, and we know that. If something's missing, or if our approach doesn't work for you in a particular way, we'd genuinely like to know about it:
- Email contact@richersupport.com
- Call 0413 213 810 (Mon–Fri, 9am–5pm)
- Use our Feedback & Complaints page
Complaints about NDIS service delivery can also go directly to the NDIS Quality and Safeguards Commission. That's your right and we fully support it.
06Contact us
Questions before you book, or something specific to sort out: