Feedback, positive or negative, shapes how we work. We encourage you to share any feedback you have. You can do so anonymously or with your name, via email, phone, or our feedback form.
contact@richersupport.com · 0413 213 810
We believe in your right to provide feedback or complaints about our services at any time. All complaints we receive are acknowledged, investigated, and where possible, resolved transparently with prompt action. Once you make a complaint, our team aims to respond within 48 hours.
If you are not satisfied with our response to a complaint, or would like to make an external complaint about the services you have received, you can do so at any time by directly contacting the NDIS Commission - an independent agency established to ensure NDIS providers are doing the right thing.
Share as much or as little as you like. We aim to respond within 48 hours.