Easy Read: our service agreement.

This is the Easy Read guide to our service agreement.

A service agreement is a paper that says what we will do together.

You can read this guide with someone you trust.

You can ask us questions at any time.

Our name is Richer Support.

We are a registered NDIS provider.

Our practitioners are trained in behaviour support and psychology.

Behaviour support helps you have a good life.

Behaviour can be a way of telling people something.

We work out what your behaviour might be telling us.

We help the people around you to support you well.

Behaviour support is not counselling. We work with you and the people in your life.

We get to know you and the people who support you.

We write a behaviour support plan with you.

We teach the people who support you how to use the plan.

We check how the plan is going. We change it if we need to.

Sometimes a senior practitioner helps too. This keeps our work safe and good.

We will try to visit you within 2 weeks after you sign the agreement.

If there is a restrictive practice, we write a short plan within 1 month.

We write your full plan within 6 months. Sometimes it is sooner.

If something takes longer, we will tell you why.

Your NDIS funding pays for our work.

The price is $252.99 for each hour. This is the price the NDIS sets.

We also charge for work we do when we are not with you. For example, writing your plan or talking to your doctor.

We charge for the time we spend driving to see you. Driving time costs half the hourly price.

We send the bill to your plan manager, the NDIS or you. It depends on how your plan is managed.

If you need to cancel, please tell us 2 working days before. If you tell us later, you may pay half the price.

A restrictive practice stops you from doing something or going somewhere. For example, a locked door.

Some medicine can be a restrictive practice. With your OK, we ask your doctor what each medicine is for.

If you have a restrictive practice, it must be written in your plan. This is the law.

It does not mean anyone has done something wrong.

We must tell the NDIS Commission. We will tell you first.

We work with you so that you need it less over time.

We keep your information safe and private.

We share your plan with the people who support you, so they can use it. We talk to you first.

Sometimes the law says we must share information. For example, if someone is not safe.

You can ask to see the information we keep about you.

Some practitioners use a computer program to help write notes. We only do this if you say yes. It does not keep a recording.

We often visit you at home, at school or in the community.

Please tell us before we visit if there are pets or other people at home.

If someone becomes unsafe, we may stop the visit. We will come back another time.

A parent or guardian signs the agreement for you.

We will still listen to you. What you think matters.

Our practitioners have a Working with Children Check.

You can ask questions at any time.

You can have an advocate. You can find one at askizzy.org.au.

You can change your mind about who we share information with.

You can stop working with us. Please give us 2 weeks notice if you can.

If we need to stop, we give you at least 2 weeks notice. We help you find someone else, and make sure there is a safety plan.

Please tell your practitioner.

Or email us at contact@richersupport.com, or use the form on our website.

You can also call the NDIS Commission on 1800 035 544. You do not have to tell us first.

You will not get in trouble for telling us something is wrong.