This guide tells you about your rights when you work with us. It uses short sentences and pictures.
You can print this guide, or read it here.
Rights are things that everyone should have.
You have the right to be treated with respect and kindness.
You have the right to be safe.
Your culture, your language and what you believe matter to us.
You can make choices about your support.
You can choose who comes to your meetings.
You can ask for a different practitioner.
You can tell us where and when you would like to meet. We will try to make it work.
You can say no.
You do not have to answer a question if you do not want to.
You can change your mind at any time.
Saying no will not change your support. You will not get in trouble.
You can have help to make decisions. This is called supported decision making.
A person you trust can help you understand your choices.
The choice is still yours.
Some adults have a guardian for some decisions. We still ask you what you think.
An advocate is someone who helps you speak up and understand your rights.
You can find an advocate near you on Ask Izzy.
Most disability advocates are free.
We can help you find one.
You can have an interpreter. An interpreter helps when you speak another language.
We can arrange a free interpreter through TIS National.
We can help arrange an Auslan interpreter.
You can talk with us in the way that works for you. This can be pictures, a device, writing or signs.
You can have information in Easy Read or large print.
Please tell us. You can email contact@richersupport.com or use the feedback form on our website.
If you are worried about your practitioner, you can ask to talk to their Team Leader.
You can call the NDIS Commission on 1800 035 544.
You will not get in trouble for telling us.
This guide gives general information. Your practitioner can explain more, and can read it with you. Last updated October 2026.