Easy Read: what to expect from behaviour support.

This guide is for you and the people who support you.

It tells you what happens when you work with Richer Support.

We can read it with you at our first visit.

Behaviour support helps you have a better life.

Behaviour can be a way of telling people something is wrong.

We try to understand what you are telling us.

We help the people around you to support you in a better way.

You will work with a practitioner. A practitioner is a trained person who helps with behaviour support.

You can meet your practitioner before you start.

If your practitioner is not right for you, please tell us. We will look for someone else.

Your practitioner has a Team Leader. The Team Leader helps them do good, safe work.

We give you a service agreement. This is a paper that says what we will do together.

There is an Easy Read guide to our service agreement.

We give you a paper that shows how we plan to use your funding.

Your first visit is usually within 2 weeks after you sign the service agreement.

At the first visit we say hello and answer your questions.

Nothing has to change on the first day. We listen first.

We ask you questions about your life.

You do not have to answer a question if you do not want to.

If you say yes, we talk with people who know you well.

Your supporters may write short notes about your day. This helps us see what is working.

Getting to know you usually takes 4 to 8 weeks. Sometimes it takes up to 12 weeks.

A behaviour support plan is a written plan. It says how people can support you well.

We read the plan with you before anyone else sees it.

If something in the plan is wrong, we will change it.

We teach your supporters how to use the plan.

We check the plan at least once a year. We check it sooner if things change.

Sometimes people lock a door or use medicine to keep someone safe.

This is called a restrictive practice. It means something that limits what you can do or where you can go.

If there is a restrictive practice, we write a short plan within 1 month.

We work on needing it less over time.

There is an Easy Read guide about restrictive practices.

We work Monday to Friday, 9am to 5pm.

You can email us at contact@richersupport.com. We will get back to you as soon as we can.

You can also talk to your practitioner when you see them.

If someone is badly hurt or in danger, call 000.

If you feel very sad or unsafe, call Lifeline on 13 11 14. You can call any time, day or night.

Richer Support is not an emergency service. We cannot help straight away at night or on the weekend.

You can have a copy of your plan.

You can say no to things. You can change your mind.

You can bring a friend, family member or advocate to meetings.

You can tell us if you are not happy. It will not change your support. Read how to give feedback or make a complaint.